Corrupted shortcuts on the desktop, the machine is crashing whenever I'd try to open file explorer, command prompt, etc. I open the machine up at the counter and the os is completely destroyed.
$Me: That's no problem, I'll help you out here at the counter and try to resolve the issue for you quickly. $Karen: My son only used it for a few days, and then it started slowing down and now doesn't work at all. $Me: So what kind of problems are you having with the machine? A very distinct bright blue HP (can't remember what model it was but doubt it matters) Immediately my gut instinct tells me this is a sus situation. Immediately I recognize the laptop she's brought in as I was the one who had prepared it to be sold earlier that week. The repair shop was pretty big, so we also did a lot of business selling second-hand phones/tablets/laptops, as well as a bunch of different accessories. It's my son's laptop so I need it looked at immediately. $Karen: I bought this stupid laptop a few days ago from here and it already stopped working. This customer quickly turned into a Karen within minutes. She seemed pretty pissed off, so I held back to help her out as my work colleagues were all with other customers. One summer day I'm about to clock out and go on my lunch break when a customer comes in with a laptop.
I started working in the repair shop as counter staff, but got bumped to assistant manager and then technician, so I often found myself alternating roles wherever I was needed on the day. This story took place about a year into the job. I'm new to Reddit so be patient with me lol. I got recommended here by a friend who thinks the world needs to hear my stories from when I worked as a laptop technician.
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